Implementation Of Total Quality Management

Abstract: This 10 page paper explores the relationship and importance of human resource management, operations management and corporate culture when implementing total quality management. The writer begins by discussing the need for total commitment to the principles of TQM. The writer then discusses the need for the appropriate culture and climate and the essential role of human resource management for successful implementation of TQM. The essay includes a case study example, using FedEx and the operational changes this company made to implement the TQM principles. Bibliography lists 14 sources.

Filename: PGtqmop.rtf

Pages: 10

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Catagory: Business Management & Management Theory

Subcatagory: Business - Management

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