Bank Mergers and Related Decline in Customer Service

Abstract: This 5 page paper discusses how decisions made by financial institutions decision to merge leads to a decrease in customer service and increases the motivation for cross-selling of products such as insurance. The report looks specifically at the Canadian banking system as an example. Bibliography lists 5 sources.

Filename: Bankcust.wps

Pages: 5

Catagory: Money & Banking / Corporate Finance

Subcatagory: Accounting & Personal Finance

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